When you buy our products, your purchase is covered by our 3 days money-back guarantee, if we have not complied as per product website details. Also, the product needs to be un-used and all tags and labels should be intact. However, for products where personalization (with print / embroidery) has been requested, we will not be able to refund – so kindly make sure to order correct product. We manufacture and sell products that we use ourselves every day and have thousands of satisfied customers, and our support is second to none. That is why we can afford to back our products with this special guarantee. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.
If the original payment method you used to make the payment (credit/ debit card) is no longer valid and payment made through wallets, we’ll issue the refund through Net Banking(Credited to Bank account), for that you should send bank account details through registered email to firstname.lastname@example.org
When we receive a payment failure notice from your bank, we will send you an e-mail to registered email asking you to resend the bank account details.